Effective Date: October 1, 2025
Applies To: All wholesale purchases made through the Makeworth Wholesale Portal.

1. Overview

At Makeworth Coffee Roasters, we take pride in the quality of every roast we ship. Because coffee is a fresh, perishable product, we can’t accept traditional returns — but if something’s not right, we’ll make it right quickly and fairly.

This policy explains how we handle product quality concerns, replacements, and shipping issues for our wholesale partners.

2. All Sales Are Final

• All wholesale coffee sales are final once shipped.
  
  
• We don’t accept returns or exchanges due to over-ordering, storage issues, or flavor preferences.
  
  
• This policy protects product freshness and ensures every customer receives coffee at its best.
  
  

3. Damaged, Defective, or Incorrect Orders

We’ll replace or credit any coffee that arrives:

• Damaged (e.g., punctured or leaking bags, broken packaging),
  
  
• Defective (e.g., unsealed, incorrectly labeled), or
  
  
• Incorrect (e.g., wrong product or quantity shipped).
  
  

To request a replacement or credit:

1. Email wholesale-orders@makeworthcoffee.com within 7 days of delivery.
   
   
2. Include your order number, description of the issue, and clear photos of the product and packaging.
   
   
3. Once approved, we’ll arrange a replacement in your next shipment or issue a credit to your wholesale account.
   
   

4. Product Quality Concerns

We roast fresh coffee daily, and small variations are natural due to differences in harvests and roast curves.

We will review and replace coffee only if:

• There’s a clear quality issue (e.g., contamination, mold, incorrect roast), or
  
  
• The coffee does not match the labeled product (e.g., blend or origin mismatch).
  
  

Flavor differences that result from equipment setup, brewing method, or water quality are not considered defects.

5. Shipping & Carrier Issues

Once coffee leaves our roastery:

• Risk of loss or delay transfers to the partner when the shipment is handed to the carrier.
  
  
• Makeworth is not liable for carrier delays, weather disruptions, or lost packages caused by third-party logistics.
  
  

If a shipment is lost or damaged in transit:

1. File a claim directly with the carrier if applicable.
   
   
2. Notify Makeworth at wholesale-orders@makeworthcoffee.com with tracking details — we’ll help coordinate where possible.
   
   

6. Equipment Damage

Makeworth takes commercially reasonable steps to ensure roasted coffee is free from foreign materials.

Because coffee is an agricultural product, occasional natural debris (e.g., small stones or plant material) can occur.

Partners agree to visually inspect beans before use.

Makeworth’s responsibility is limited to the replacement or refund of affected coffee.

We are not liable for any equipment damage, repair costs, or business interruption arising from use of our products.

7. Credits & Replacements

• Approved credits appear in your wholesale account and may be applied to future orders.
  
  
• Credits carry no cash value and expire after 90 days if unused.
  
  
• Replacements are typically shipped with your next order to minimize environmental impact.
  
  

8. Returns of Non-Coffee Merchandise

If you purchase non-perishable items (e.g., apparel, brew gear, or marketing materials):

• Unused, unopened items may be returned within 30 days of delivery with prior approval.
  
  
• Partner pays return shipping unless the item was defective or incorrect.
  
  
• Approved refunds are issued to the original payment method.
  
  

9. Policy Changes

Makeworth may update this policy from time to time. Any material changes will be communicated to wholesale partners via email and posted on the Wholesale Portal at least 30 days before taking effect.

Questions?

Contact our team at wholesale-orders@makeworthcoffee.com or reach out to your account manager.